Walked into a bustling reception area with loads of people waiting in line and only one receptionist.
As I stood in line, I watched as the receptionist made time to acknowledge every single person in the line with a beautiful heartfelt smile and a simple “sorry about the wait, please feel free to take a seat if you would like and Ill come out to you, I won’t be long”.
She was so calm and moved through everyone with a smile. She saw an elderly gentleman that wasn’t very mobile and quickly moved to helped him get to a chair in the waiting room.
Got to my turn and she quickly booked me in and thanked me for my patience.
Whilst waiting I was reflecting on how beautifully she navigated the huge influx of people in such a calm and positive way.
I had my appointment and went to pay again the receptionist was polite and wished me a lovely day as I was leaving.
I got to the door, turned around and approached her. Again, I was greeted with a beautiful smile and a “can I help you with anything”. I replied with “I just wanted to let you know how kind I felt you were managing the influx of people earlier and I wanted to say thank you” her smile got even bigger, and she replied with “Thank you, I try to be” I reaffirmed her and headed off.